Privacy Policy

Who We Are

DataDev-SysCode operates from Kathleen Connolly House, 102 Hitchin Rd, Luton LU2 0ES, United Kingdom. We specialise in mobile app testing and debugging services. When we say "we," "us," or "our" in this document, we're talking about DataDev-SysCode. When we say "you" or "your," we mean anyone who uses our website or services.

You can reach our privacy team at support@datadev-syscode.com or call us on +447592928306 if you've got questions about anything covered here.

Information We Collect

We only collect information that helps us provide better testing and debugging services. Here's what that looks like in practice.

Information You Give Us Directly

Information We Collect Automatically

When you visit our website, we collect some technical information automatically. This includes your IP address, browser type, operating system, and pages you visit. We use this to understand how people use our site and fix any technical problems.

We also collect information about device performance during testing engagements. This technical data helps us identify bugs and performance issues in your applications.

How We Use Your Information

We're not in the business of selling data or bombarding you with marketing. Here's what we actually do with the information we collect.

Legal Basis for Processing

UK data protection law requires us to have a valid reason for processing your personal information. Here's where we stand on that.

Who We Share Information With

We don't sell your data to third parties. Period. But we do work with some service providers who help us run our business.

All these providers are bound by strict confidentiality agreements. They can only use your data for the specific services they provide to us, nothing else.

We might also share information if we're legally required to do so - like responding to court orders or protecting against fraud. And if our business structure ever changes through merger or acquisition, your data would transfer to the new entity under the same privacy protections.

International Data Transfers

We primarily store data within the United Kingdom. However, some of our service providers operate servers in other countries. When we transfer data internationally, we ensure appropriate safeguards are in place.

For transfers outside the UK, we rely on adequacy decisions, standard contractual clauses approved by UK authorities, or other legally recognised transfer mechanisms. You can request specific information about safeguards for any particular transfer by contacting us.

How Long We Keep Your Data

We don't keep data longer than necessary. Here's our approach to retention.

Financial records stick around for seven years after the end of the financial year they relate to. This isn't our choice - UK tax law requires it.

Marketing contact information remains active until you unsubscribe or ask us to delete it. Website analytics data is anonymised after 26 months.

If you request deletion of your data, we'll remove it within 30 days unless we have a legal obligation to retain it. We'll explain clearly if that's the case.

Your Rights

UK data protection law gives you several rights regarding your personal information. These aren't just theoretical - we actually honour them.

Access Your Information

You can request a copy of the personal data we hold about you. We'll provide this in a commonly used electronic format within one month. There's no charge unless your request is clearly excessive or repetitive.

Correct Inaccurate Data

Spotted an error? Let us know and we'll fix it promptly. This matters especially for contact details and project specifications.

Request Deletion

You can ask us to delete your personal information in certain circumstances. We'll comply unless we have a legitimate reason to retain it, like ongoing legal obligations or active contracts.

Restrict Processing

In some situations, you can ask us to limit how we use your data while we resolve issues like accuracy disputes.

Object to Processing

You can object to processing based on legitimate interests. We'll stop unless we have compelling grounds that override your interests.

Data Portability

For data you've provided under contract or consent, you can request it in a portable format to transfer to another service provider.

To exercise any of these rights, email us at support@datadev-syscode.com. We'll need to verify your identity before processing requests - usually by confirming details from your account or previous communications.

Security Measures

We protect your data using industry-standard security practices. Here's what that means practically.

No security is perfect. If we detect a breach that poses risk to your rights, we'll notify you and the Information Commissioner's Office within 72 hours, as required by law.

Cookies and Tracking

Our website uses a small number of cookies - those little files that websites store on your device. We use essential cookies needed for the site to function and analytics cookies to understand how visitors use our site.

You can control cookies through your browser settings. Blocking essential cookies might affect site functionality. Analytics cookies are optional and you can opt out without affecting your experience.

We don't use advertising cookies or third-party tracking for marketing purposes.

Changes to This Policy

We review this privacy policy regularly and update it when our practices change or legal requirements evolve. The "last updated" date at the top shows when we last made changes.

For minor updates, we'll post the revised policy here. For significant changes affecting how we handle your data, we'll notify active clients directly by email.

Questions and Complaints

If something in this policy isn't clear, or you have concerns about how we handle your data, please talk to us first. Most issues can be resolved through direct conversation.

You also have the right to complain to the Information Commissioner's Office, the UK's data protection authority. They can be reached at ico.org.uk or by calling 0303 123 1113.